With the changing and sometimes turbulent times, TTI monitors where all of our clients are when their travel may be disrupted due to weather or terrorism. As a trusted Travel Advisor, my job is not to simply book a client and then move one, it is to always be there for them from the time that they are planning a trip to the time that they return home.
TTI Travel’s Duty of Care Program contains the following key elements:
e Travel Technologies (ETT): Destination Entry Requirement
After every ticket issued, an automatic email sent to traveler and/or assistant directly from “ETT” outlining entry requirements, based on destinations of the trip itinerary. This is not an opt-in service – it is mandatory for every file.
FlightStats: Trip Alert Notifications
The first time a ticket is issued for a specific individual, the traveller and/or assistant will receive an opt-in message from TTI’s FlightStats program. Should the recipient(s) ignore this reminder to opt-in, they will continue to receive a reminder for the next 3 bookings. If they still choose to ignore it, then they will no longer receive a notice. This can be reinstated manually in future, if requested. Once the traveller and/or assistant choose to opt-in to FlightStats, they will receive the following flight notifications directions from FlightStats pertaining to each trip;
- 24 hours prior to the trip commencing
- ongoing flight disruption notices throughout the trip
- Knowing where your travelling employees are at all times while travelling on company
- We monitor a FlightStats console – we’re often able to alert an assistant of disruption prior to
- traveller knowing there is an issue.
- We can provide reports on specific disaster areas of the world (natural, security or
- technology) per client. Reports can be filtered by country, city, etc.
- Once alerted, TTI Travel’s expert Travel Advisors will take the necessary steps to make
- things right and/or safeguard the travellers as best possible. Ideally, we want to be able to
- solve the problem even before your travellers are aware there is one.